Pôster de Tese Profissional

Professional university thesis poster in portrait layout. Exact title at top: "The Impact of Mobile Banking Service Quality Dimensions on Customer Satisfaction and Behavioral Loyalty in Qatar". Student details below: "Student name: Amna Ahmed Al-Mannai", "Student ID: 21051636", "Module: BM9718 / LD9718 / AT9718", "Supervisor: Dr. Anu Jossan". Structured sections with bullet points: 1. Introduction: Mobile banking transformation, Qatar FAWRAN, high expectations. 2. Research Problem: Focus on post-use quality, inconsistent dimensions, limited Qatar evidence. 3. Research Question: How dimensions influence satisfaction and loyalty? 4. Objectives: Investigate dimensions, determine influence, examine satisfaction-loyalty, identify priorities. 5. Theoretical Foundation: Expectation Confirmation Theory (ECT), E-S-QUAL. 6. Literature Review: Reliability (accuracy), Security (protection), Responsiveness (support), Usability (ease), Personalization. 7. Research Gap: Post-usage focus, consistent dimensions, Qatar evidence. 8. Conceptual Model: Diagram Reliability, Security, Responsiveness, Usability, Personalization → Customer Satisfaction → Behavioural Loyalty. 9. Hypotheses: H1-H5 dimensions on satisfaction, H6 satisfaction on loyalty. 10. Methodology: Positivist, quantitative survey, 350 responses, PLS-SEM. 11. Measurement: 7 constructs (definitions brief). 12. Pilot & Analysis: Pilot test, PLS-SEM metrics. 13. Ethical: Consent, confidentiality. 14. Contribution: Theoretical clarity, practical priorities. 15. Conclusion: Post-usage model for Qatar. 16. Keywords: Mobile banking, service quality, etc. Add visuals: smartphones, banking apps, graphs/charts, Qatar skyline, lock icons, arrows in model. Clean academic design, blue/gold colors, high legibility.